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| Info Support / ibs QMS |
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Software maintenance
is recognized as an essential part of the software's life-cycle in a client
environment.
To accompany you throughout the utilization and evolution
of our applications and to ensure that you always have operational solutions,
we put Info Support at your disposal; a specific
service accessible through the Internet and dedicated to our applications'
corrective and evolutional maintenance.
Info
Support application allows a personalized follow-up on
interventions, controls interventions' recurrence or similarity through a
database that is enriched at every connection, and allows generating reports on
different periods, ensuring complete traceability for all the client's relevant
users.
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| Key
Features |
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| -All our solutions are
subject to precise commitments in terms of guaranteed intervention timeframes
and quality of corrections. |
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| - A quality assurance
team undertakes the study of anomalies and the qualification of application
evolution requests, and provides functional and technical support. |
| - A team of
information systems engineers undertakes the processing of new requests and the
resolution of anomalies. |
| - A Multi-User tool
offers each user predefined access privileges; ibs SYSTEM
(User Security Management and Configuration). |
| - A notification
system is integrated into ibs WORKFLOW through
internal mail service, standard e-mail service, SMS, PDA... |
| - An integrated
reporting system ( Info Support or Query builder Engine) allows
following up on your quality indicators and the progress of your projects |
| -A multi--language
tool - ibs MULTI LANGUAGE - allows efficiently managing and
following up on multi-country projects |
| -A consolidated and
personalized report upon connection, with direct and dynamic access to a list
of desired cases. |
| -A complete and
powerful search engine is integrated into the application |
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| Benefits |
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| -Unique support for
managing and treating anomalies found in any ibs
Application ( ibs DEALS, ibs
REFERENTIAL,…), and constant follow-up on the progress of
Soft Solutions teams in correcting anomalies. |
| -Tool for managing
functional and technical requests and for planning standard or product-specific
evolutions. |
| -Exchange platform
allows ensuring functional and technical support with prompt reactivity from
our teams. Available on a permanent basis, Info Support ensures
visibility and traceability of all maintenance operations. |
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